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Terms & Conditions

1.Use of the Website Museboutique.ie

You are very welcome to museboutique.ie
By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website.

museboutique.ie is an online service of Muse Boutique, Waterford, Ireland provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

We have taken great care to ensure that the Items on our website are presented as accurately as possible. However any irregularities will depend upon your own personal monitor and we therefore cannot guarantee that the appearance of the actual item is absolutely accurate. Before placing an order please read through these Terms.

To be eligible to purchase Items on this Website you must:

  1. be the holder of a valid debit/credit card
  2. warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects .You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site you agree to comply with, and be bound by, these Terms.

We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

 

2. Making a purchase from Museboutique.ie

When you order an Item from museboutique.ie you are offering to buy it for the price stated, subject to these Terms.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the [Confirm Order] button at the end of the on-line order process.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from Muse.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out in section below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.

Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

If you require any information regarding your order(s) please contact Muse on +353 (51) 854448  during our office hours of 0930 – 1730 Monday to Saturday GMT, or info@museboutique.ie

We may not accept your order if (i) an item you have ordered is out of stock, (ii) we are unable to obtain authorisation for your payment or (iii) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.

 

3.Payments

All payments are accepted securely via Realex Payments. We do not hold any personal data. Instead, personal data/payment details is stored on a remote secure server and used and is the full responsibility of Realex Payments who host the transactional element of the website. Please visit the Realex website for any further information required.

 

4. Price and Delivery

All prices quoted are in euro, prices indicated for sale via the website will be shown inclusive of VAT (where applicable) at the current rate.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
We deliver worldwide. We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are €10 for all Irish delivery addresses, €20 for all UK addresses, €25 within the EU (certain countries may be more please email info@museboutique.ie to confirm price). Deliveries worldwide are minimum €30.

If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.

All new orders are deemed separate and each is treated individually.

All deliveries require a signature upon delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted. Unfortunately we cannot specify specific delivery times during the day.

 

5.  Returns

At museboutique.ie customer satisfaction is always our top priority. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

Please read carefully our return policy to ensure you can proceed with your request as quick as possible.

All returns should be sent back to us in their original packaging provided.
The item(s) should be returned unworn and in perfect condition, with all museboutique.ie and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves us, it is fully checked and controlled by a member of staff. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
Footwear should be returned unmarked and in their original and undamaged packaging.
Should you decide you want to return an item (whether for a refund or exchange)  contact us to info@museboutique.ie within 48 hours of receiving your order.

We will send an email issuing you with a returns number within 2 working days.

Once you receive the returns number, please note it on your receipt and enclose the item(s) you wish to return, ensuring the returns number is marked clearly on the outside of the parcel.

We can only issue refunds or exchanges on items that are received by us within 7 working days of the returns number being issued . Refunds will be processed to the original payment card or you may exchange (for products only) at the current selling price in such instances, the customer must cover the cost of the return of goods. We strongly recommend that the customer also insures the product during return shipping process and retains proof of sending and insurance in case of dispute.

Please send all returns to Muse Boutique, 92 The Quay, Waterford, Ireland.

Customers' statutory rights are unaffected.

 

6.Credit Cards

museboutique.ie allows orders to be processed online, or over the phone, using a valid credit or debit card.

Your credit card company may undertake an additional security check to confirm it is you making the order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

 

7. Passing of property and risk

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you.

Risk in the Items will pass to you on delivery to you.

 

 

8.Copyright and Trade Marks

All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof is the property of Muse Boutique, our affiliates, our partners or our licensors, and is protected by Irish and international copyright laws.

 

9.Limited Licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

The limited licence set forth in this section does not include the right to:

  1. modify or download the Website or its contents (except caching or as necessary to view content);
  2. make any use of the Website or its Content other than personal use;
  3. create any derivative work based upon either the Website or its Content;
  4. collect account information for the benefit of another party;
  5. use any meta tags or any other "hidden text" utilising our name or the Trade Marks without our express written consent; or
  6. use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

  1. link to, but not replicate, our Content;
  2. not imply that we are endorsing such website or its services or products;
  3. not misrepresent its relationship with us;
  4. not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;
  5. not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
  6. not use any Trade Mark without our prior written consent; and
  7. not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.

 

10.Third Party Links

We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms . You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

11.Representations and Warranties: Limitations of liability

We warrant that all our products are of satisfactory quality, comply with their description, are fit for their purpose and that we have good title to sell them to you.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any

  1. interruption of business;
  2. access delays or access interruptions to the Website;
  3. data non-delivery, mis-delivery, corruption, destruction or other modification;
  4. loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website;
  5. computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites;
  6. any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
  7. events beyond our reasonable control.

 

12.Privacy policy

We will treat all your personal details as confidential and we will only disclose this information in the circumstances set out below. We will keep it on a secure server and we will comply with Irish Data Protection legislation in relation to the use of your personal data. When you register on this Website, or make a purchase we will ask you to input and will collect personal details from you such as your name, e-mail address, billing address, telephone number. We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .ie and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, any advertisements you may have clicked on, and any search terms that you entered on our Website. We confirm that any personal details which you provide to us (or which are available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner's Office.

We use your information only for the following purposes:

  1. maintaining your registration
  2. for statistical purposes to improve this Website and its services to you
  3. to serve website content to you
  4. to administer this Website
  5. to notify you of products or special offers that may be of interest to you
  6. to send you information by post or email.
    You can contact us at any time in writing or by email and on 30 days' notice at your request we shall stop marketing to you.
    We will not release your personal details to any company outside of museboutique.ie.
  7. Museboutique.ie uses non-personally identifiable information to tailor online ads so they are more relevant to you. The data collected is used for this purpose only and will not be shared with any third parties.

Muse Office:

Two Darlings Ltd trading as Muse 92 The Quay, Waterford Ireland
VAT Registration Number: 6432704b
Company registered in Ireland number: 412704